Privacy Policy

Effective Date: August 2, 2025

At Lubluv, protecting your privacy is fundamental to who we are. This policy explains how we handle your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

What We Collect & Why

We collect information you provide, such as your name, email, shipping address, and payment details, to process orders, provide customer service, and improve your experience. For health-related products, any health information is collected only with your explicit consent and protected under PHIPA’s strict confidentiality requirements.

We also collect technical information such as your IP address, browser type, device information, and cookies for analytics, fraud prevention, and site performance.

Our PIPEDA Commitments

We limit collection to what’s necessary for identified purposes and obtain meaningful consent before collecting your information. We ensure accuracy and keep information current, implement safeguards to protect against unauthorized access, limit use and retention to stated purposes only, and provide access so you can review and correct your information. For more information about PIPEDA’s 10 Principles, visit the Office of the Privacy Commissioner of Canada website.

How We Store & Share

Our website is hosted by Shopify Inc. Your information may be stored and processed in Canada, the United States, or other jurisdictions. We take steps to ensure your data is protected regardless of where it is processed. We never sell your data. Information may be shared with trusted service providers, including payment processors such as Shopify Payments and Stripe, shipping and fulfillment partners, analytics providers such as Google Analytics, and email or SMS platforms such as Klaviyo. All partners are required by contract to protect your privacy. Health information is never shared without your explicit consent.

Advertising, Analytics & Cookies

We use cookies and similar tracking technologies to personalize your experience, analyze website traffic, and show you relevant ads. This may include sharing certain technical information with trusted advertising and analytics partners such as Google Analytics, Meta/Facebook, Shopify, or other platforms we use.

We collect device and browser information including your IP address, browser type, and device type, as well as usage data such as pages visited, time spent, and actions taken. Cookies and similar identifiers are used for analytics and advertising. This information is collected to understand how visitors use our website and improve performance, measure and improve the effectiveness of our ads, show you relevant ads on other sites through retargeting, and prevent fraud or protect your information.

You can adjust your browser settings to refuse some or all cookies, though some website features may not work as intended. You can opt out of personalized ads through services such as the Digital Advertising Alliance of Canada. Marketing emails and SMS from us always include an unsubscribe link. We never sell your data to third parties for advertising purposes. If you have questions about our use of cookies, analytics, or advertising partners, please contact our Privacy Officer at shoplubluv@gmail.com.

CASL Consent

By subscribing to our email or SMS marketing, you consent to receive messages from us. All marketing communications include an unsubscribe option. We comply with Canadian Anti-Spam Law (CASL).

Children’s Privacy and Age Restriction

Our website is intended for adults 18 years of age or older. We do not knowingly collect or solicit personal information from anyone under 18. If you are under 18, please do not use our site or provide any information.

Your Rights

You have the right to access your personal information, request corrections to inaccurate data, withdraw consent at any time, request deletion of your information subject to legal requirements, and file complaints about our privacy practices.

Data Subject Access Requests

To access, correct, or delete your information, contact our Privacy Officer at shoplubluv@gmail.com. We respond within 30 days.

Contact Us

Privacy Officer: Lubluv Privacy Officer
Address: [Your Business Address or Available Upon Request]
Email: shoplubluv@gmail.com

Updates to This Policy

This policy may be updated periodically. If we make material changes, we will notify you by posting an update on our website and, where appropriate, via email. Check our website for the current version.