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Frequently Asked Questions
Who can shop at lubluv?
We serve adults 18+ only. You’ll see a quick age-verification when you enter the site.
Is your packaging discreet?
Yes, plain, recycled kraft mailers or boxes with no product names on the label. The packing slip is neutral.
How fast is shipping in Canada?
GTA typically 1–2 business days; Canada-wide 2–5 business days. You’ll get tracking by email/SMS as soon as your order ships.
How will the charge appear on my statement?
Most statements show SHOPIFY*LUBLUV or LUBLUV. We never include product names.
What’s your return policy?
For hygiene reasons, we can only accept unopened, sealed items within 14 days of delivery. If something arrives damaged or defective, contact us and we’ll make it right.
Are your products body-safe?
Our products are made using materials like medical-grade silicone, borosilicate glass, and stainless steel. Check each product page for exact materials and care.
